I paid $2,000 for the highmom.com domain name. I’m not sure how stupid that was; I tend to vacillate between “What that fuck were you thinking” and “That’s not really that
Anyway, I purchased the site from NameBright.com, and dropping that kind of cash on a site I’d never heard of made me uneasy. I kept wishing I had bought it from GoDaddy, finding comfort in its creepy name and sleazy commercials. (Hashtag brand recognition.)
But almost immediately after I purchase highmom, I realize I have no clue what I’m doing. (If this post were a Family Guy clip, we’d segue to the scene from “Don’t make me over,” which sadly doesn’t exist on YouTube. But it’s the one where Peter, Joe, Cleveland and Quagmire are on stage, in costume, before a crowd of prisoners, ready to play their first song just as Peter realizes they don’t know any.) Anyway, that’s me: lost, intimidated and completely overwhelmed. I don’t know what a name server is. I don’t know what my next steps are. This whole process scares the shit out of me, and so I do the only thing I know how. Nothing.
I’d still be making payments on a nonexistent site were it not for Mr. D. He suggests I call the company, have them walk me through the steps. And oh how they do. The lucky customer service rep who answers my call spends close to an hour answering all of my stupid questions. And they are stupid. (But whatever. I’ve learned your ability to grasp a concept is inversely proportional to the simplicity of the questions you ask about it.) Anyway, he explains things in such digestible detail that I finally understand I need to find a web hosting site.
So I call my friend WJD, who has recently moved to Denver (and who I really need to visit for some of that Rocky Mountain high). He’s launching a new mobile company, has built websites for some big clients in the past and all-around just knows his shit. When he recommends DreamHost, I listen. And I eventually launch this blog.
DreamHost and NameBright are probably totally different services (or maybe they’re identical. Who knows. I certainly don’t.). Anyway, the only discernible difference I’ve noticed is in the customer service.
DremHost offers 24/7 live chat, which is amazing. Until you start asking questions. Talking to them makes me feel like I’m getting my eyebrows waxed at a Korean nail salon. (“Oh, you a very hairy girl. Very hairy.”). They’re just so condescending; some of the actual conversations I’ve had include lines like, “I don’t even know what you’re talking about” and “I don’t know how to help you beyond the answers I’ve given.” I always exit the pop-up box feeling like a complete dummy (which, when it comes to web development, I admittedly am).
But then I call NameBright and feel like they’re holding my hand and patiently navigating me through these uncharted, digital waters. Or maybe they’re just better at understanding their consumer. “Oh, she’s high? And she’s a mom? She’s clearly tired and confused. Let’s take it easy on this one.”
Whatever the reason, I thank you, NameBright. I was wrong for ever doubting you.